Rogério Puga Leal
Scientific IDs:Scopus Author ID 21741494700 ; http://orcid.org/0000-0002-8352-5528; RePEc Short-ID ppu62
Lean and Six-sigma for services
Biography:Assistant Professor, Department of Mechanical and Industrial Engineering, Faculdade de Ciências e Tecnologia (FCT), Universidade Nova de Lisboa (UNL), Portugal.
Coordinator of the Industrial Engineering and Management Master’s Degree at the Universidade Nova de Lisboa.
Large teaching experience covering topics such as Quality Management, Statistical Process Control, Service Quality, Lean Services, Marketing, etc.
Participation in several European Projects in the field of Quality Engineering.
Supervision of several theses.
Regular speaker in seminars and congresses focusing Quality issues, notably those connected to Service Quality.